Retail Management 3: Effective Communication
Solutions for communication problems don't come as one-size-fits-all. How successfully you communicate ultimately determines your personal and business success.
This course addresses communication issues at a fundamental level and discusses types of communication, verbal and non-verbal and how to interpret them. We discuss identifying and solving communication problems in your team, and how to effectively get your message across. We also talk about conflict resolution.
This is a half day course with group discussions, a presentation and a learner workbook for every learner.
Certificate on completion
Learner workbook
Half day session
Group discussions
Powerpoint presentation
Aligned to unit standards as laid out by the South African Qualifications Authority
