Customer Service Module 1: Make My Day!
“Go ahead. Make my day.” This is what your customers are expecting, and your staff need to know how to deliver. Customer service is crucial in all businesses, and often excellent service comes from details all too easily overlooked and forgotten.
In this motivational and interactive course, you will learn how to deliver fantastic customer service every time. We watch the world-famous Fish! DVD, and cover the four principles of the Fish! Philosophy, as part of this introduction to customer service.
This is a half day course with group discussions, a presentation, a learner workbook for every learner and a training DVD.
Certificate on completion
Learner workbook
Training DVD shown
Half day session
Group discussions
Powerpoint presentation
Aligned to unit standards as laid out by the South African Qualifications Authority
