Customer Service Module 2: Customer for Life
World-class customer service is about building relationships, retaining existing customers and attracting new ones. This sets your business and your staff apart in a competitive and highly demanding market.
In this course, we dig deeper, discussing the principles of customer service, and learning the delicate art of handling a difficult customer. We watch the popular DVD, "It's Showtime!", which teaches us to deliver a Wow! for customers every day.
This is a half day course with group discussions, a presentation, a learner workbook for every learner and a training DVD.
Certificate on completion
Learner workbook
Training DVD shown
Half day session
Group discussions
Powerpoint presentation
Aligned to unit standards as laid out by the South African Qualifications Authority
